Devices / Spare Parts
With the device management, Kolibri enables optimal support for your customers at all times, because you have their device data in view at all times. A freely definable number of device parameters can be recorded for service. Furthermore, complex compilations with additional devices can be managed. In addition to the history of the owner, service support points can also be assigned.
From sales to production to maintenance, device variants can be maintained that allow a simple insight into the current configuration of the device. Criteria can be defined for the variants that allow even inexperienced users to configure devices interactively according to their specifications.
Kolibri supports you in the maintenance of spare parts data, which allow you to structure service data in an easily accessible manner. Drawing data from CAD systems can be converted into 2D and 3D for the online catalog. Annotation is also possible so that your customers can easily navigate between the graphic representation and the spare parts.
The integration of Siemens Solid Edge® enables the particularly easy transfer of article data, drawing data and 3D data and the uncomplicated preparation for the online catalog.
In order to manage your warranty cases, this data can be recorded and maintained in Kolibri. With the online connection, this data is also made directly accessible to customers and service partners.