Kolibri-Web consists of the following components:
- Kolibri-webCrm* as an application for customer-related activities in sales or service
- Online spare parts catalog for access to service data for your customers
- Online warranties for access to warranty data for your customers and service partners
Kolibri-webCrm supports sales and service activities at the customer's site or on the go.
Kolibri-webCrm is the tool that supports you comprehensively in customer acquisition and facilitates the maintenance and expansion of business relationships. A demo version is available at https://crm.s4e.ch/webCrm-Demo with the user demo and password demo.
The most important functions of Kolibri-webCrm at a glance:
This is made possible by a browser-based user interface that can be displayed on all end devices from cell phones to PCs that support a modern browser. The user interface can be customized to your own wishes in a variety of ways, including individual forms.
A separate app is provided for integration in Android®.
The information shown can be configured via authorizations so that the required data is quickly accessible. The various links enable you to navigate between the information individually.
The Kolibri-webCrm dashboard allows a quick overview of the required information in one step. It can be designed with individual views and allows the desired information to be specifically selected using filters.
The graphics are interactive and allow access to further information as well as drilldown functionalities (e.g. from annual sales to monthly values). The result is an easy-to-see working environment with quick access to your data.
The address management allows you to concentrate on your customers by providing the relevant information effortlessly, for example through an individually adaptable filter function, a configurable list view and structured information areas that contain, for example, a graphical sales overview for each item.
Map view is supported for address lists and optimized navigation for Google®. Any number of contact persons can be assigned to the main addresses for further structuring of the data.
The maintenance of the master data or the design of reports is also easily possible in Kolibri-webCrm.
The search function makes it possible to compile the desired fields in a view, to select the search operator, for example “Equal to”, “Begins with” or “Between” and thus to be able to easily call up the required data. In addition, it is also possible to select the linking of the search fields with “And” and “Or” in order to carry out more complex searches.
When selecting values, you will be supported in many places in Kolibri-webCrm with interactive search lists that allow a quick insight into existing data. A visual full text search and also a phonetic search are possible.
When organizing appointments and other activities, a calendar overview should not be missing. In Kolibri-webCrm you can easily get an overview and plan appointments. Group appointments can also be effortlessly coordinated with the calendar.
In the planning, appointments can be postponed as well as extended or shortened.
In addition to the calendar overview, a list view is also available if an individual selection of the displayed fields is desired or a direct display of details.
Project management is integrated in Kolibri-webCrm, which enables you to maintain and coordinate projects. In addition, the evaluation according to different criteria is possible, as is the conversion of the recorded times into documents.
In order to support your service technicians at the customer's, device data can be called up and maintained in Kolibri-webCrm. This saves the time required to enter the service data, and the information is always up-to-date. There is a link to the spare parts catalog, for calling up the service data, as well as a possibility to transfer the spare parts items to a document.
A document management system is integrated in Kolibri-webCrm, which allows viewing and processing of offers, order confirmations, delivery notes, invoices and credit notes.
In the article view, article data can easily be viewed in order to have the information you need available for advice at any time. Discounts, documents, warnings and a visual sales overview sorted by customer are integrated.
Production orders can be viewed and debited here. The search for various criteria is supported in order to give mobile teams a simple overview of the tasks at hand.
Time of day recording is also integrated. This offers you an ideal opportunity to record times on the move. Production items can also be booked and expenses recorded (with location-coordinates if desired).
The integrated document management allows the required information to be available in every situation as if it were at your own desk. The maintenance and creation of documents with the link to various reference data is also possible here.
In the mail management integrated in Kolibri-webCrm you can easily archive mails as documents.
Online Spare Parts Catalog
The catalog allows service data to be presented in an interactive and multimedia way so that your customers can easily access the service information they need.
The display takes place through adaptable drawing views, alternatively a 3D representation is supported. A full text search is integrated, which makes it easier to find parts across the entire structure. Subsequent ordering of spare parts is also easy with the online catalog. In Kolibri, drawing data can be annotated and prepared for display in the online spare parts catalog. The online catalog also supports the interactive configuration of new components with an interactive display.
The online warranty supplements the Kolibri warranty module with web functions so that service partners and customers can view the current status of their warranty claims. It is also possible to record and interactively add service cases.
* CRM Customer Relationship Management